CLIENT CARE
FAQ
Essential information about RAVYL, preorders, sizing and delivery.
What is RAVYL?
RAVYL is an independent clothing label focused on silhouette, material and detail.
How do preorders work?
RAVYL uses limited preorder windows. Payment is collected when an order is placed. After the window closes, final quantities move into production.
When will my order ship?
Preorder pieces are not available for immediate dispatch. Production, quality control, international freight, customs and carrier timing can affect fulfillment. A confirmed fulfillment estimate will be shown before orders open.
Will I receive tracking?
Tracking is provided when available once a shipment is dispatched.
What size should I order?
Use the size guide on the relevant product page. Tee S–XL measurements are manufacturer-confirmed. Current Amaranth grading is developmental until final production grading is confirmed.
Can I change my order after placing it?
Contact RAVYL as soon as possible. Changes cannot be guaranteed once production commitments or fulfillment have progressed.
Where does RAVYL ship?
RAVYL currently plans to ship to Canada and the United States. Available methods and rates appear at checkout.
What is the returns policy?
RAVYL does not offer a standard change-of-mind return for preorder pieces. Cancellation requests may be made within 24 hours of ordering. Size-exchange requests may be made within 7 days after delivery, subject to garment condition and available replacement stock. For damaged, defective or incorrect merchandise, contact RAVYL with your order number, an explanation and clear photographs where relevant. Read the full returns policy.
How do I contact RAVYL?
Email hello@ravylstudios.com or use the contact form.